Cities: Skylines

When will it go live on March 10th?
Expect release late afternoon/evening European time, around or after 19:00 CET. This is unfortunately out of our hands and relies on Steam.

Can you pre-load the game on Steam?
Nope, but the download is only (roughly) 3gb!

I have bought the game via not-steam when will I get my key?
You have to contact your retailer for details.

I have bought the game via your webshop (Paradoxplaza.com) when will I get my key?
We'll start to send out keys this evening and keep going through the day tomorrow.

What if I have a physical copy?
Same deal, the game won't activate until launch.

I need help!
If you're experiencing technical issues, please first refer to our tech support forum to see if someone reported something similar.
If you're having an issue with your purchase (such as not reciveing keys) please contact your retailers support.
If you find an issue that has not been reported nor declared as a known issue, please issue an as detailed as possible bug report in that subforum. (Bug reports that do not include information on how to replicate bug will most likely be removed/archived)

Where do I find my DDE content?
In the Skylines install folder, generally located here: C:\Program Files (x86)\Steam\steamapps\common\Cities Skylines

How do I claim my Zen Garden from the signup?
We will send you a key to the email address you signed up for the newsletter with.

Where do i find my pre-order content?
It will be in-game, you do not need to claim any additional keys.

Are tunnels going to be added after release?
Yes, some time after launch we are going to add tunnels to the game.

What are the known issues and bugs? (Living list, will update as we progress)

16:9, 16:10, 21:9 and 4:3 ratios are supported. This can result in black borders when playing with a TV. To use a custom resolution, launch the game from the command line. Some UI clipping can occur if the game is played with a non-supported resolution.
Trophy icon on saved games means they have achievements enabled. Saves that use or have used mods do not have achievements enabled.
Space Elevator is highlighted in the Public Transport Info View, but it's missing a line in the legend to tell of how many people use it.
Splash screens cannot be skipped with a mouse click.
On Windows the default fullscreen mode is borderless window which means that some third-party features such as G-Sync don't activate. You can start the game in exclusive fullscreen mode if you force it to use DirectX9 instead of DirectX11 by adding -force-d3d9 as a launch parameter. However, there seems to be problems with 4K resolution when using DirectX9.
All texts do not update "on the fly" when language is changed from the options. The game requires restart to update the texts.
Ships can cross dams and go through low bridges.
Planes can fly through tall buildings.
VERY steep cliffs in the map editor can make textures break open.
On OSX, some hardware have trouble with the Steam overlay in game. If the textures disappear when the overlay shows up, just disable the Steam overlay from the game properties in the Steam client until we work out a patch.
Asset Editor: some assets such as public transport can be imported and customized, however, they will currently not be functional if placed in the game.
Asset Editor: It is not possible to assign thumbnails for intersections and parks at the moment.
There is no easy way to Update an existing item you have previously uploaded on the Steam Workshop at the time being.




Cheers,
The CSL Team

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