SO my dad went to change his leader yesterday for me, turned on PAD, and his account was gone and was asking for a new name. I had already used his account a few times yesterday, and it was just out of the blue, no more account. So, we used contact us to get ahold of GungHo and try to get it back, here's the email we received today-
Thank you for contacting us.
We are Puzzle&Dragons support team.
With regard to your inquiry, we would like to conduct investigation based on your report, and would like to take
measures as needed if we are able to identify that your lost game data had a history of purchase magic stones.
* We will restore your game data only if your game data was reset.
* We cannot transfer your game data to the substitute device for your device repair.
* Please be informed that game data transfer between iOS and Android is not available due to the system.
* Please be informed that we cannot restore your game data if doesn't have a history of purchase magic stones.
If you agree to above points, kindly provide us the following information so that we can proceed with the
restoration of your account.
* We start the investigation after receiving your information, so it might take a few days to a week until
we reply to your inquiry.
1. Your ID (The ID before the data was deleted):
* If ID is unknown, we are not able to confirm your game data. Therefore, we are unable to help you out.
2. Your name in puzzle & Dragons (Name before the data deleted):
3. Your in-game rank:
4. Date and time which you played last:
5. Names of monsters registered as your Favorite:
* If you have not registered Favorite monster, please provide us the names of the monsters you often use in dungeons.
6. Information on clearing dungeon (such as "I cleared dungeon on (month & day

*Any dungeon would be fine. Please tell us as far as you remember.:
7. Screenshot of your purchase history of magic stones, which is of the last time before the data was deleted.
* If possible, kindly attach the photo or screenshot of the said history with the "date of purchase",
"purchased item" and "number of items" that can be clearly seen.
8. Details of the situation, such as "app was automatically deleted while playing the game" or
information of changing device, and so on.
?iPhone?
* Please log you in to iTunes and take a screenshot of your purchace history with the "Order #" clearly seen and attach it.
If you cannot check "iTunes", kindly attach the content (photo) of purchase email you received
after the purchase with the "Order #" clearly seen.
* Kindly reply to this email and do not forget to attach the photo.
?Android?
?1? Please confirm that purchase processing by checking purchase record.
Log-in to "Google wallet " on the web([
)[/url] and check if you can purchase
successfully
?2? Take a screen shot of Google order# in your purchase history and send it to us.
?3?If you cannot login to Google wallet, "Order confirmation mail" sent to google account that you registered
can be used to prove also.
Also, please note that if the above information lacks, we might not able to conduct an investigation. Please answer everything to the best of your ability so that we can help you out.
We apologize for the inconvenience and we hope to hear from you soon.
Should you have further concerns, please do not hesitate to contact us again.
Puzzle & Dragons Support Team
#6, WTF? I play this game to much, I don't remember anything puzzle-wise before last weekend, its just a blur of gems.