Hello,
Thank you for understanding us in regards with the download issue of the title " SimCity - Limited Edition [Download]".
There has been an error from the side of EA and we couldn't resolve the issue with them in respect to this title and hence to compensate the trouble experienced we've issued refunds for the orders.
Please be informed that as a standard policy, Games, Game Items, and Software Downloads are not returnable after purchase. However, because of the circumstances, I've issued a refund in the amount to your account.
Your refund should be completed within the next 2-3 business days and will be applied to the payment method used for the original purchase. Once processed, you'll be able to see the refund request here:
-link to my order-
I appreciate you understanding the situation and contacting us regarding the issue. If you need any other help, please contact us so that we can help you accordingly. You can contact us from the below link:
www.amazon.com/contact-us
We can also be reached by phone directly and toll free by clicking "Contact Us" in the right-hand column of our Game/Software Downloads Help pages at:
http://www.amazon.com/help/gamesandsoftwaredownloads
We look forward to seeing you again soon.
Best regards,
Venkata D.