IT/Software career thread: Invert binary trees for dollars.

Tech Sales, Customer Experience, and the like are the least likely to be replaced by AI what are you smoking?

This is especially true in tech sales. When you sell a $1M+/year product/SAAS service to a customer you bet your ass they expect to have a real person on beck and call. Big accounts often have just one CX manager who only works with that one account and no others. They'd be absolutely livid if they had to talk to a robot for anything.

M Power said:

Some of the call center chatbot AI's are really, really, good. To the point you'd never know.

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Dude, what industry do you work in exactly?

You don't have call centers as you may think of them when you are paying hundreds of thousands or millions of dollars for it. You call someone directly who is your point of contact. There are always chatbots for basic questions and things and those have existed for ages.

Do you even read this thread? We don't really have any traditional IT workers posting in here. Not a single one. Phazael is probably the closest to such a role but even that is a stretch.

Traditional IT as in help desk on up to system admins and keeping the company functioning tech wise.

IT workers are welcome to post in here. You're the one talking about totally irrelevant nonsense, as nobody is talking about the traditional IT space but you. Your frame of reference is completely invalid for the current discussion.

Carry on though.

Khane said:

The AI call agents are getting very good at sounding human very quickly. It's gone from "Tell me a bit about what you need" in a stiff, robotic voice and then stilt/lifeless acknowledgements to close enough to human that you might be fooled if you weren't paying attention, and they are only going to get better. One of the biggest selling points of newer AI tooling is that its conversational.

So I agree that with big sales the customer might demand a human contact they can speak with but there is a good chance a lot of companies will either stop offering this or straight up lie and put AI in place anyway.

This is all to say IF AI ever actually advances to the point where it can actually *think* and *create*. I think this aspect is much farther off than people estimate though. If its even truly possible.

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That's already here. I am watching a customer I have supported in the past who was a BPO (read : call center outsourcer) getting absolutely put in the cuck chair by AI based "Call Centers" that are coming in at 30-40% the cost and in many cases providing service customers like more.. Here's one of the examples : Fin. The #1 AI Agent for customer service | Unmatched capabilities

They have customer coming to them saying "You need to do our renewal at 40% less or we're out"

And even they are trying to leverage AI , but in their case, they're using it to do "dynamic voice masking". i.e. They're using AI as the audio version of an Instagram filter to make it less obvious you're talking to someone in India, the Philippines, or Costa Rica.

And I'm gonna have to respectfully disagree with :

Aldarion said:

I think its important to keep in mind that for run of the mill customer service AI isnt competing with a real person.

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In that I am seeing it first hand, and experiencing it first hand. It's not at the tier 2 and 3 level for technical support. But it's crushing Tier 1, which was the majority of outsourcing.

Khane said:

The AI call agents are getting very good at sounding human very quickly. It's gone from "Tell me a bit about what you need" in a stiff, robotic voice and then stilt/lifeless acknowledgements to close enough to human that you might be fooled if you weren't paying attention, and they are only going to get better. One of the biggest selling points of newer AI tooling is that its conversational.

So I agree that with big sales the customer might demand a human contact they can speak with but there is a good chance a lot of companies will either stop offering this or straight up lie and put AI in place anyway.

This is all to say IF AI ever actually advances to the point where it can actually *think* and *create*. I think this aspect is much farther off than people estimate though. If its even truly possible.

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As it currently stands, no AI agent is even remotely convincing to anyone with intelligence. I'm sure they work on the brain dead retards out there, and I can tolerate an AI agent in some situations as long as its not horribly coded, but if I need any sort of interaction and it fails to do its job, I'm taking my business elsewhere. I think there's a lot of people who underestimate how important the first contact interaction and responsiveness is for long term business.