I think the very simple truth here is most of us would probably have made the same decision the Last Epoch team did if presented with the same opportunity. It's hard to fault anyone for choosing financial security when success shows up faster than expected.
The issue isn't even that expansions or new classes cost money. The issue is that certain expectations were set early on. Expectations the studio is now walking back. When that happens, it's reasonable for consumers to be frustrated. But that isn't entitlement, that's just how trust works in a marketplace where we constantly tell people to "vote with their wallets."
What's strange is the way some in the gaming community react to that frustration. There's this sentiment floating around that if you paid $20-$50 for a game and got a solid chunk of entertainment out of it, you've surrendered your right to ever voice concerns again. Suddenly, having any expectations beyond the purchase price makes you some sort of overgrown child demanding freebies.
I truly don't understand how we went from "vote with your wallet" to "shut up and lick the boots, you already got your value." But here we are. Apparently in the timeline where expecting a company to honor its own commitments is now entitlement.