What is unfortunate for them is I don't think Shawn or probably any of their staff are necessarily use to being in these types of administrative situations. Most of these guys have been on teams or worked as designers and they may have experienced management address these situations but its different when you're the guy. I also think people are going to be less forgiving the deeper it gets into beta and closer to their release. The challenge will ultimately be their willingness (or ability) to sort through the noise. Many games have caved prior to launch and even shortly after launch to the wrong voices who were unfortunately advocating very selfishly rather than either sticking to their vision or listening to those who had legitimate concerns.
I think that framing gives them a little too much of a pass, honestly.
Plenty of developers make the jump from design roles into leadership positions and Shawn has been in a leadership role before. Plus, that's part of building an actual studio. If anything,
that's when accountability matters more, not less. Being "new" to administrative responsibility doesn't really explain or excuse poor communication, lack of direction, or inconsistent decision-making,
especially this far into development.
The "sorting through the noise" argument gets used a lot, but it can also become a convenient shield. Not all criticism is just selfish players asking for handouts. A lot of it(especially in MnM's case)has been pretty consistent and rooted in legitimate concerns about design cohesion, pacing, and whether the game actually understands what made older MMOs work in the first place. Writing that off as "noise" risks ignoring the exact feedback that could help them course-correct. At the same time, sticking to a "vision" only works if the vision is solid and clearly communicated. "Don't listen to players" isn't inherently a strength. It really depends entirely on whether the team has demonstrated they shouldn't listen. Right now, I'm not sure they've earned that level of confidence.
And yeah, people will be less forgiving as beta progresses. Expectations go up as you get closer to release. But that's also why these concerns matter
now. If the foundation isn't strong, doubling down and blaming "the wrong voices" later just turns into the same post-launch cope we've seen over and over.