Honestly, I'd fire him just for his complete ignorance towards the market he's supposedly targeting. If I was his boss, the insulting of the customers would be a distant secondary concern (Lets face it, ADD kids will forget his trolls in a week or two). However, the clear lack of ability on his part to grasp the reasons why people can't compare the internet to electricity, and him believing that's a valid comparison---just god damn, that's some mighty stupid.
Either way, I'm not purchasing the next Xbox now. Even if the DRM bullshit is not in--it's enough for me to know they had an idiot like that working for them. He actually has power there, and that's a frightening thing for me if I'm thinking of sinking a few thousand dollars in entertainment money into his media device (Between initial purchase, and content). He's simply too dumb to trust with that kind of investment.