Time for Medical Establishment Rustling time with Haus...
As documented in other threads, I have a kidney situation going on, which is probably going to necessitate surgery soon. As such the Dr wanted me to get a CT scan last week to monitor the situation and see if it was stable or getting worse.
I go get the scan. Afterwards, I ask them for a copy of the scan on a CD, which they can do, and they do for me. I get home. Pop open the scan and in 5 minutes I've identified "the enemy" (A kidney cyst), and used the viewing software to measure it (23mm x 27mm x 34mm). I figure in a day or two the Dr will call me and we'll schedule the follow up and plan things (i.e. when I'm going under the knife).
No call last week. I drop them a note on the patient portal Monday. They call me back Monday afternoon. They ask when I'm going to get the CT scan. I tell them I've already had it done. They then confirm they haven't gotten the report from the radiologist. I tell them "I have the whole thing on the CD. I can bring to the office". They tell me "No, that won't work, we just have to get the report from the radiologist."
I'm starting to think/believe that they don't know how to actually read the scan images (something which took me 20 minutes with the software which COMES ON THE CD WITH THE SCAN to figure out). And they're doing my diagnosis off the two sentences the radiologist types up in the email they send them....
And the rustle continues.....
I call the Dr again yesterday. They STILL haven't gotten the report from the radiologist. And they tell me "Oh, they say they're waiting for a copy of your PREVIOUS ct scan done at a hospital 2 months ago so they can compare them and then report".... And this has caused now a 2 week delay between scan and my dr getting anything.
I call the imaging center. They admit they requested it and are waiting for a response. I ask if they've followed up with the other place on it, "No, we just have to wait until they send it to us"
Me : "I have the full previous CT scan on a disc here, can I just bring it by for you?"
Them : "Uhm.... we've never had someone do that, we just have to wait for the other place"
Me : "This is delaying a surgery I need to have which is going to take a month to recover from and I'd like to get done before summer"
Them : "..."
Me : "Get the radiologist on the phone, I'll ask them"
Them : "Uhm, yeah, we can work with a copy of the disc"
I drive the disc to the imaging place, they make a copy in 5 minutes and tell me "OK, your Dr will have the report by the end of the day" (It was already 4:30 when I dropped by with the disc)
Me : "Why didn't anybody just notify me that they needed the pervious scan?"
Them : "..."
Me : "If you'd just asked, we could have skipped a TWO WEEK DELAY."
Me : Holds up manilla envelope labeled "Kidney Situation" containing the disc and reports from the other scan.
Me : "I literally had this in my hands the day you did the CT scan on me two week ago"