Ok I think I got it figured out. Thank you Dandain. For anyone else having trouble, this link was quite helpful as well.
http://www.reddit.com/r/ffxiv/commen...to_enter_your/
http://www.reddit.com/r/ffxiv/commen...to_enter_your/
Final Fantasy XIV (Guide in first post)
- Thread starter Guzrog
- Start date
xzi
Mouthbreather
- 7,526
- 6,763
Same. I ran Haukke twice today (with different groups) and both times it bugged out and we couldn't complete it, which is halting my progression of my class quest. Then I got kicked after the 2nd run failed and have been getting 1017 since. I'm just gonna play something else for the rest of the night because when I spend more time trying to log in than I do playing something is seriously wrong.
Flipmode
EQOA Refugee
- 2,091
- 312
I wanted to give Square credit for owning up their abortion of a game and making a decent game that captured my attention and made want to log in and play.
But after this travesty of a launch and the fact that I repurchased the game to show them some support even though I didn't have to, now I learn my GMG code won't even work with a already existing service account. And on top of that I was told to upgrade to the collectors edition if I want those items on the mog log.
Fuck you square. You fixed your abortion of a game but left your abortion of an account management system and infrastructure in place. Too much incompetence to give that a pass. Canceling when my free time is up on the 9th. 1017 every time I wanna play anyways. Good luck.
But after this travesty of a launch and the fact that I repurchased the game to show them some support even though I didn't have to, now I learn my GMG code won't even work with a already existing service account. And on top of that I was told to upgrade to the collectors edition if I want those items on the mog log.
Fuck you square. You fixed your abortion of a game but left your abortion of an account management system and infrastructure in place. Too much incompetence to give that a pass. Canceling when my free time is up on the 9th. 1017 every time I wanna play anyways. Good luck.
Malakriss
Golden Baronet of the Realm
- 12,372
- 11,777
Shitty customer service is a deal breaker for me unfortunately. I was planning to buy the game because it was getting some decent reviews, and it looked fun. After reading this thread though I'm going to have to pass. Not being able to even log in for hours/days, and not being able to get a hold of anyone at the same time is just embarrassingly bad service.
I hope those of you getting screwed over by their incompetence seek, and get a refund.
Vandyn
Blackwing Lair Raider
- 3,656
- 1,382
I've never seen a company do everything in it's power to prevent you from playing it's game. It's really unprecedented.
Stave
Potato del Grande
- 2,095
- 3,955
Well, to play devil's advocate, if they were underprepared for the volume of launch, + account issues on top of it, I'm sure they need to hire like triple the staff for CS asap.
Quaid
Trump's Staff
- 11,554
- 7,862
Oh blah blah blah this shit doesn't fly anymore. Not being prepared for launch volume was valid in 2005, not in 2013
Flipmode
EQOA Refugee
- 2,091
- 312
TrollfaceDeux
Pronouns: zie/zhem/zer
- 19,577
- 3,743
Flipmode
EQOA Refugee
- 2,091
- 312
Has anyone sought and successfully received a refund?
I purchased two accounts, one from GMG and one from Amazon. Neither have had the game activation code used, only EA code. Both Amazon and GMG have a straight "No refund on MMOs/Digital Games" policy (respectively). I spoke with two CSRs at Amazon and explained the situation, both via phone and chat. They normally have top notch customer service. Even though I've not redeemed the code, they completely refused to even consider a refund, even knowing about the game's server problems. They seemed to understand that it was a complete failure to deliver the product, as neither I nor my wife have even managed to log in succesfully, and not just a matter of being "not satisfied". Nevertheless, I wasn't able to get anywhere.
I'd prefer to make sure Square takes the hit on this refund. I like Amazon and GMG, and don't really want to charge-back, plus I regularly use my accounts there. I guess I could just sell the activation codes, but that still gives Square a "sale".
Has anyone actually gotten a refund?
I purchased two accounts, one from GMG and one from Amazon. Neither have had the game activation code used, only EA code. Both Amazon and GMG have a straight "No refund on MMOs/Digital Games" policy (respectively). I spoke with two CSRs at Amazon and explained the situation, both via phone and chat. They normally have top notch customer service. Even though I've not redeemed the code, they completely refused to even consider a refund, even knowing about the game's server problems. They seemed to understand that it was a complete failure to deliver the product, as neither I nor my wife have even managed to log in succesfully, and not just a matter of being "not satisfied". Nevertheless, I wasn't able to get anywhere.
I'd prefer to make sure Square takes the hit on this refund. I like Amazon and GMG, and don't really want to charge-back, plus I regularly use my accounts there. I guess I could just sell the activation codes, but that still gives Square a "sale".
Has anyone actually gotten a refund?
Brahma
Obi-Bro Kenobi-X
- 12,062
- 42,987
