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Yes, that is the curse of IT: You get requests and requirements from people who do not know anything how stuff works internally, and suddenly you have to explain why that one simple feature, that looked similar to all the other features that were no problem yet, is suddenly requiring a major architectural restructuring, which of course has to be tested as well.
The worst part of it all is: The time it takes to explain any of this (at least 10 to 15 minutes, but can take up to an hour or so) could be used to actually work on the problem at hand, and sometimes this goes back and forth for a while. Sometimes even explaining it multiple times to different stakeholders and managers at different levels of technical expertise and involvement. Drives me insane.
