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Mist Mostly Mightily Blames Other People or MMMBOP for short.
- Thread starter Mist
- Start date
pharmakos
soʞɐɯɹɐɥd
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Have you considered that lack of imagination might be one of your issues?
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radditsu
Silver Knight of the Realm
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I just want to know. I'm so curious about what abject sadness looks like. With slant eyes.
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Put on your "we have no ETA this isn't us" hat and enjoy the OT.
Unfortunately I'm salary.
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Mist
Eeyore Enthusiast
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Unfortunately our ticket system is terrible and our 'who to call when X is broke' documentation is awful for all 6000+ customers.
The hardest part of the job is using the tools, not doing the actual job. This outage is going to produce 100s of manhours of slow, frustrating ticket creation for issues we can't actually do anything about.
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Oh, your a MSP?
I'm the coddled inhouse IT guy I just sent out an email and went to get lunch. What ticketing software do you use?
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Mist
Eeyore Enthusiast
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We started off as just an Avaya maintenance partner. But they turned into an MSP about 3 years ago, and are still going through growing pains developing business processes that and other resources to actually be effective at providing managed services.
We have Tigerpaw as the front end for an SQL DB that's grown far, far too large, with thousands of custom fields per account and 200000 accounts. A DBA's nightmare.
We have Tigerpaw as the front end for an SQL DB that's grown far, far too large, with thousands of custom fields per account and 200000 accounts. A DBA's nightmare.
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kegkilla
The Big Mod
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Wow that's a real sad story. Now shut the fuck up and do your fucking job.
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Mist
Eeyore Enthusiast
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Oh, and we've owned Salesforce/ServiceCloud licenses for the entire company for over 2 years but it's still gone undeployed.
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Haha I bet reporting is a fucking nightmare.
And I feel you about the documentation system I'm guilty of it honestly I don't document anything publicly if I got knocked unconscious or quit they would be fucked.
The thing with MSP's is that you have to follow 10,000 different procedures and by the time you need to use said procedures the said procedures have been updated or changed.
It's fucked and I would not wish it on anyone.
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radditsu
Silver Knight of the Realm
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radditsu
Silver Knight of the Realm
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a_skeleton_02. Are you John Hodgeman IRL? Because I have only heard of one dude who likes Scrapple. I would be up to try it though. I bet people fear it like people fear crawfish when they come down here.
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Everyone eats it here in Philly, it's great!
I think every area has a local food that people cherish but outsiders might be apprehensive about. I do love me some crawdaddies though I do a broil every year during the summer.
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