Christ I'll be happy when brick & mortar retail is dead and we can all just get our Amazon drones to deliver shit to us the same day...
Was in Toys R Us yesterday picking up Christmas presents for a few nephews and nieces, and there's a pimply-faced kid working in the video game section, looks like he's probably 17 or 18 years old. I figure he's probably on top of all the latest video game news and the new systems and such. So after he gets my damn Pokemon Y out of the locked case for me, I ask him "so any word on when you guys are getting any more PS4s or Xbox Ones?" And instead of actually trying to answer my questions he goes off on a small rant about how I shouldnt buy a system this year, I should wait until next year when new model revisions release to avoid the manufacturing defects of launch models, etc, etc. Fuck man, that's not what I wanted to know at all, just either answer my question or tell me "I don't know"
I always hated that when I worked at Gamestop, I'd have to train a lot of my employees to actually answer someones question, and not give them so much information that they don't even ask for that you confuse them. When grandma comes in looking for the latest game for her grandkid, she doesn't want a 10-minute tirade on something totally unrelated to "do you have this in stock or not?"