I don't work in IT, but as a co-worker of some quite inept folks, I don't understand how they could potentially remember a server name for their drive. Especially at a company like mine that has THOUSANDS of them. But still, they should as least fucking be able to know someone else who uses the drive that you can get the namefrom. There's usually at least one co-worker that could have mapped the drive for them in less than twenty seconds, too!When people want me to map a drive but don't know the server name, let alone directory.
Also love when some local asshole writes his own Access DB and then the people that use it are emailing me about why it doesn't work. Fucker I don't know, I didn't write it, I don't even know what data it's pulling.
The Access database thing roosles the FUCK out of my jim jims; so many Databases are written at my company by consultants, then we trash the consulting company contacts and expect our IT to support their work... "What, you can't just re-write it! It just displays arbitrary information!" Executives and Managers are the true enemy of IT operational success, and yet, IT are the ones who get all the shit from their ineptitude.