Whats rustling your jimmies?

Kajiimagi said:

Haus I remember handling this with my mother back when she retired and it was mind boggling. How they expect people that are retirement age to understand all that shit is beyond me.

Click to expand...

The other problem is that it's SO EASY to defraud. When I got on the phone with the Medicare people, I told them my mom's name, and my name and that I was her power of attorney handling all her affairs. How did they validate this information? Asked for her DOB and her Medicare card number and address. Then said I wasn't authorized on her account, I asked them what I had to do to get authorized and they said "Is she there? Can I talk to her?" I put my mom on the phone. They asked her her name, address, and DOB, then asked them my name and if she was OK with me making decisions on her behalf. That was it.

When done and talking to the woman about what happened (hoping I could at a minimum leave a fraud claim against UHC) she admitted it's a constant problem because there's no real security to it. I mentioned how I could have been anybody, and gotten her data off one of the myriad of data breaches out there, then just had any other person get on the phone and say they were my mom and recite the info , and then I could make the changes. She said "Yep.. but it's all we can do"

I look forward to needing to do this again in a couple years.....