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Pharrah's pretty good but really squishy and pretty exposed if people pay attention, especially since you can see rockets trajectory. Hook guy also ruins her if you can aim the hook(and since she kinda floats around when she's flying, it's not that hard).
On supports for a more detailed description from what I've seen so far:
Lucio, excels at attack on payload maps because your whole team tends to be grouped around the payload. The aoe heal isn't quite as good as targetted healing, but it's solid especially when you E. The speed buff on this type of map has limited uses besides coming back after you die. Ulti is great for when the defenders try to clear the payload all at once or if you need to push a bit more before reach the objective/end of the game. He's alright on other maps but like some maps people spread out a lot, or depending on their classes, and he's really kinda shitty if you don't have people in his area(quite big though).
Monk guy(Zetasomething?) is kinda an offensive support I feel. His heal is fire and forget and he does pretty good damage especially if you charge up and if you "curse" the target first. I think the curse also increases damage from other people though I haven't checked for sure, which makes him a prime choice when the team is stacking tanks since you can assist train the tanks down super quick with the debuff. Ulti is great when shit hits the fan, especially on capture maps when you finally get to the point after fighting so it's charged up and you pop it to negate respawning opponents' damage. Works well on most maps otherwise.
Electra is a defense map support. She's fairly awful if the enemy isn't coming to you, I guess with organized play I could see her kinda work on attack but probably not worth it. Her healing is shit(only a 6secs cd shield on single target though it lasts forever) but she can lay down mini turrets all over the walls in weird places and shit and those do like a short range laser that slows and do high damage. Put 2-3 in an area and anyone walking in will die almost instantly, however they can be cleared in one shot I think so need to put them away from each other and around corners and shit so people don't just shoot them down easily. Her ult is a teleporter so nothing out of the ordinary, but it's obviously insanely powerful considering most of the running back takes like 15secs which can be cut to 3-5secs with a well placed teleporter. Her damage is also pretty good if people get hit by the slow moving orbs you charge up or if they're dumb and fight you in close quarter since she has a tracking very short beam that does really high damage.
Finally Mercy is the average support you'd expect. She has pretty good mobility with the jump to someone else and can even follow Pharrah flying around and shit. Her beam heals quite a lot and the increasing damage mode is great when there's no target to heal around. Her actual combat weapon is clunky as shit though, mostly because you have to swap weapons to shoot so it has a delay and then you can't switch back quickly either. Her ult is OP as fuck used in the right conditions(like zerg down a point, everyone kinda explodes, rez everyone, you generally wipe the enemy team).
I really like Mercy and Electra depending on the maps, and Lucio feels broken on payload maps so I generally pick him. If you're more into killing people, monk guy is probably better though.
