TL/DR Bite into raw chicken at same place twice, not offered apology or refund.
So there's a fast food place near where I work. What a burger they make. About a year and a half ago I guess I swing through drive thru and head back to work so I can do some backed up paperwork off the clock and bite into a completely raw chicken finger. Immediately call and talk to a manager who tells me to bring it back by so she can see. About four hours later I show up with my raw fucking chicken after I get off work. I show her and to my amazement, rather than offering me a refund or an apology she simply takes the box and says I'll get you another one. I shake my head in disgust and just walk out.
Obviously I didn't go back for a long ass time but they are really close so I guess maybe 6 months ago I started to go back every now and then. From what I can tell the management and staff has had a completely change over since then. Today I went there for lunch and decided to eat in. Once again I bite into a piece of raw fucking chicken. I show the person at the counter and once again am told "I'll get you another meal". I look at this kid funny for a second but he is maybe 19 and probably doesn't know exactly how to handle the situation so I assume he will let someone know and the manager will come apologize or something. A short while later he brings the remake to my table i break all the chicken in half and he asks me what I assume he thought was jokingly if it was cooked this time. In my head I lose my shit at that point but I say yes and stare at it for a while before the fact that I'm god damn starving overpowers the loss of appetite associated with biting into raw fast food chicken. The manager walks over and I assume it's to apologize but she asks if I want a refill on my drink and walks off when I say no.
I can only assume I was visibly upset and disgusted but I was very polite and kept my voice low because there were maybe a dozen other people eating inside. It was an accident and only one of the three pieces of chicken in my order was raw inside. I didn't feel the need to put anyone else off their meal or cause problems for a bunch of folks making minimum wage in a shitty job. With that said I am still fucking seething and nauseous sitting here thinking about it. I was/am (not sure if it expires? I would assume so but eh) HACCP and Serv Safe certified which are those stupid fucking food safety certificates you see on the wall in fast food places that in theory prove at least a basic understanding of food prep and the safety concerns it entails. There are a number of things that can cause this to happen some of which don't even involve negligence. I just cannot believe that I wasn't offered an apology or a refund after being served raw god damn food.
If I was a white trash piece of shit I would be on the phone until I had free food for a year or talking to a lawyer for an easy few grand out of court settlement and posting pictures of my raw meal to their facebook. But I'm not and I'm not trying to get anyone fired or written up. Accidents fucking happen but food poisoning from overcooked meat is a dangerous fucking thing. All I want is a god damn apology, I don't even want a refund for the meal I threw up once I got back to work I just expect it to be offered as a courtesy.
What would you do because all I can think of is email or call corporate and seem like some piece of shit trying to get coupons for free food.
So there's a fast food place near where I work. What a burger they make. About a year and a half ago I guess I swing through drive thru and head back to work so I can do some backed up paperwork off the clock and bite into a completely raw chicken finger. Immediately call and talk to a manager who tells me to bring it back by so she can see. About four hours later I show up with my raw fucking chicken after I get off work. I show her and to my amazement, rather than offering me a refund or an apology she simply takes the box and says I'll get you another one. I shake my head in disgust and just walk out.
Obviously I didn't go back for a long ass time but they are really close so I guess maybe 6 months ago I started to go back every now and then. From what I can tell the management and staff has had a completely change over since then. Today I went there for lunch and decided to eat in. Once again I bite into a piece of raw fucking chicken. I show the person at the counter and once again am told "I'll get you another meal". I look at this kid funny for a second but he is maybe 19 and probably doesn't know exactly how to handle the situation so I assume he will let someone know and the manager will come apologize or something. A short while later he brings the remake to my table i break all the chicken in half and he asks me what I assume he thought was jokingly if it was cooked this time. In my head I lose my shit at that point but I say yes and stare at it for a while before the fact that I'm god damn starving overpowers the loss of appetite associated with biting into raw fast food chicken. The manager walks over and I assume it's to apologize but she asks if I want a refill on my drink and walks off when I say no.
I can only assume I was visibly upset and disgusted but I was very polite and kept my voice low because there were maybe a dozen other people eating inside. It was an accident and only one of the three pieces of chicken in my order was raw inside. I didn't feel the need to put anyone else off their meal or cause problems for a bunch of folks making minimum wage in a shitty job. With that said I am still fucking seething and nauseous sitting here thinking about it. I was/am (not sure if it expires? I would assume so but eh) HACCP and Serv Safe certified which are those stupid fucking food safety certificates you see on the wall in fast food places that in theory prove at least a basic understanding of food prep and the safety concerns it entails. There are a number of things that can cause this to happen some of which don't even involve negligence. I just cannot believe that I wasn't offered an apology or a refund after being served raw god damn food.
If I was a white trash piece of shit I would be on the phone until I had free food for a year or talking to a lawyer for an easy few grand out of court settlement and posting pictures of my raw meal to their facebook. But I'm not and I'm not trying to get anyone fired or written up. Accidents fucking happen but food poisoning from overcooked meat is a dangerous fucking thing. All I want is a god damn apology, I don't even want a refund for the meal I threw up once I got back to work I just expect it to be offered as a courtesy.
What would you do because all I can think of is email or call corporate and seem like some piece of shit trying to get coupons for free food.
