I did this:i am just getting service unavailable on the pre-order redemption shit. Anyone mind linking the site they entered their 18 dig code and got a 20 digit NA code from?
1. Go tohttp://preorder.na.finalfantasyxiv.com
2. I chose English-UK, because I'm Canadian and I say coloUr, eh.
3. Logged in, typed in my 18 character code.
4. Got an RAAU code back.
5. Profit!
I'm not sure if choosing English-UK made the difference, but when I chose English-US previously, it didn't work.