Uhg, I like my 120/26 speedtest results but man... Sometimes Comcast just pisses me off. A couple problems have surfaced and it seems like this would be a good place to vent
I am moving to a new location in a different state 800+ miles away but will still use Comcast. There is old Verizon equipment left there and the previous owner said Verizon was available but their web page says no services are available... The verizon fios office that announced fios being available 6+ years ago is just 3 miles away too =p So hopefully a bug in their website Maybe if I contact a local rep I can double check because its sure sounding like a nice option.
Anyway... I plugged a new, self purchased, cable modem in at the new house and was given a Comcast website to enter my Comcast acct number and phone number. In less than 10 minutes after activating I had Comcast activated and working!
It sounds real easy and it was to get service at my new house... However it sounds like Comcast is a franchise and I technically need to transfer service to the new address. According to the website this will take a week+ to perform. So if I initiate the transfer I'll lose internet access at my new home and have to wait for them to transfer most likely I started to talk to a rep on the phone but they scare me now. Even though Comcasts website says you can keep all of your email address with your new account, the account rep said I couldn't keep my email addresses...
Technically there is nothing stopping me from getting service without any delay or wait, but Comcast procedure sounds like it will disable my service. I'd rather switch to Verizon if thats the case. Then find some stuff to complain about with them probably haha
Then there is another issue with Comcast...
I normally have the 105 Extreme service but was between moving and used the seasonal service Comcast offers. Basically your internet goes into hibernate mode and you only pay $5 a month until you re-enable it. Once the service was re-enabled I was able to get my 105/20 speeds just fine. However on My account overview page it still shows 'Performance Lite' as my tier. If I go to my services it also shows '
XFINITY Internet: Performance Lite' with a link to upgrade my service. If I click that link then expand my services it shows 'INTERNET SERVICE $64.95
EXTREME 105 $50.00 '
And only shows options to downgrade my service.
So apparently Comcast has multiple databases or tables that store your current tier. Seasonal service probably dropped them all to minimum, but restoration didn't upgrade them back to the correct level. Normally I'd just consider this a display issue since it doesn't actually affect the cfg my modem downloads. However Xfinity's new 'Xfinity WiFi' is basing access on the database entry that's causing it to show performance lite on my account. So I can use
XFINITY WiFi Hotspot Map: WiFi Finder, WiFi Hotspotsat all which was recently launched in Utah whttp://www.sltrib.com/sltrib/money/57006822-79/network-xfinity-comcast-hotspots.html.csp which I would like to use when visiting...
When I talk to an account rep they see the correct tier in whatever tool they are using so they can't help me. I then get transferred to technical support and they try and troubleshot my home router as if my home wifi is not working and they cant do more than follow a script anyway so that doesn't help. I talked to 8+ techs/account reps and none could help me. The best response I had from one person was if my tier of service was higher than the hotspot I can't connect and I'd have to downgrade my service to match that hotspot to use it.... right. Maybe only get speeds equivalent to their tier but higher tier users not allowed to user lower tier hotspots? That response had to be a lie. Really the root cause is apparent because of the display issue I see indicating I'm a performance lite user in some but not all cases. I loved it when the techs would reboot my cable modem 1000 miles away at my home to try and resolve the issue...Yeah they are low paid techs that follow a script, but at the same time they couldn't escalate or report a ticket to have my issue resolved.
Seasonal service is probably a more uncommonly used feature, but at the same time its people that sometimes use seasonal service that would also be taking advantage of mobile wifi hotspots while traveling. My seasonal service ended 2+ weeks ago so I don't think its a matter of just waiting for everything to turn back on. I'll try a few more account reps... But I don't have much confidence they will be able to help.
