Volume mostly. You can handwave all kinds of stuff when you numbers get big enough. Nameless bots and scammers look just as good on the big boys bottom line and their impact on "actual" customers is assuaged by posts saying they banned x many accounts. They can get by with ignoring it all doing a pr post and maybe sucking up some obvious candidates via some automated tooling. Paying actual people- nah. It's counter productive to the line go up on a quarterly report. I had plenty of GM tickets on wow just get closed. I and most of guild ended up quitting because the game got aids, but none of them ever quit after Blizz "the small indy company" completely botched or ignored their ticket/report.
Now i expect that the m&m population will be actually be small enough at the start that customer service can't be just a line item. It's telling that they've been talking up their CS dashboards and tools for a bit now. That's going to have an outsized influence early on. Especially if they mean to enforce their ingame camp rules etc.
Not that I particularly expect it to happen, but on the off chance it is a huge success- scaling that is going to be rough.
The idea that billion-dollar studios with legal departments, proprietary anti-cheat tech, full-time security engineers, and direct relationships with platform holders are just sitting there twirling their mustaches choosing not to ban bots is peak Reddit brain. They don't "choose not to." They fight it constantly and still lose ground because it's an arms race and botters constantly adapt. They spoof hardware IDs, virtualize, rotate IPs, human-assist, test enforcement patterns, etc. They operate like businesses because they quite literally
are businesses. Most of these operations are located in India, Russia, China, etc. where they make more money bot farming than they do wanting to jump out of a window by working at a Foxconn plant.
If Amazon, Blizzard, Jagex, Pearl Abyss, etc. - companies with
actual infrastructure and dedicated anti-fraud teams struggle to contain it, what exactly is the plan for a small indie MMO team asking for funding to hire their first full-time staff?
"Trust us bro, we'll handle it, police it, and enforce it 24/7." With what? Two Discord mods?
You can believe big studios sometimes tolerate gray-market behavior for monetization reasons. That's a fair conversation. But pretending they could fully eradicate botting at scale and just choose not to is naive. It ignores the technical reality of how sophisticated modern RMT operations are. If your argument is that a small team will somehow out-police multinational studios because they "care more"... well I guess that's par for the course in the blind faith optimism (delusion) so many seem to share here.
And when the first mage army is camping every high-value spawn 24/7, I'm sure we'll hear how it's actually part of the "old school experience."